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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Window screening

Q: How Can I trust your company?

Smartex: Smartex is a Gold suppliers with over 15 years experience.

In additional, our factory are Verified by HD SUPPLY, REACH CERTICATE, BV, TUV every year.

Q:Are you a Trading Company or a Manufacturer?

Smartex: We are 100% a real manufacturer.

Q: Do you win REACH Standard?

Smartex: Yes, we win REACH standard for our Fiberglass screen and its retractable insect screen windows and doors. Cause Germany is our main 

Q: What is your manufacture time?

Smartex: 30-45 days depends upon deposit received. 

Q: Do you accept customized design and size?

Smartex: Yes, sure. The design and size all are according to customer customized choice

Q: What's the favorite payment terms?

Smartex: TT and LC

Q:What's your generally packaging?

Smartex: with cartons and pallets.

Q:Are you supplying standard sizes of screens?

Smartex: most are based on customized and no stock for standard size.

Q: What about your insect screen systems ?

Smartex: We have standard system on quality control to meet with European standards, USA standards, etc. We have special workmanship from yarn origin to finished products.

Why choose our factory?

1.Delivery without delay.

2.Good after-sale service.

3.Offer competitive and reasonable price.

4.Professional technical and design team by qualified enginner.

Screen window

Are you a factory or trading company?

 

Smartex:We are a factory. 

What is the material quality of the net ?

 

Smartex:Most use glass fiber PVC coating net, also has the part of products use polyester net as well as the wire net.

What is the material of the main frame of your product?

Smartex:The material of main frame is aluminum alloy and the net is fiberglass mesh with plastic accessories. Our products are suitable for the window frame or door frame of various materials.
 

What is your color available?

Smartex: Color available from RAL or real color sample

 When will be the proper time to install the retractable insect screen during house decoration?

 

Smartex:In general, either stage will be ok. But do it before fitment starting is better. 

How can I get some samples?

 

Smartex:We are honored to offer you samples. 

Q: How does your factory do regarding quality control?

 Smartex:Quality is priority. Our always attach great importance to quality controlling from the very beginning to the very end.

Why choose our factory?

1.Delivery without delay.

2.Good after-sale service.

3.Offer competitive and reasonable price.

4.Professional technical and design team by qualified enginner.

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